Service Manager

 Rochester, NY
 Full-Time

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Join Our Team at McCarthy Tire!

Are you looking for a workplace where your contributions are valued and your growth is supported? At McCarthy Tire, we pride ourselves on fostering a strong, diverse, and inclusive team culture. Our people are the heart of our business — that’s the McCarthy Tire Service Tradition.

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About the Role

We are seeking a dedicated Service Manager to lead our Rochester location. You will play a key role in delivering exceptional customer service, overseeing vehicle repairs, and ensuring smooth shop operations. If you’re organized, customer-focused, and thrive in a fast-paced environment, we want to meet you!

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Key Responsibilities

• Provide outstanding customer service from vehicle intake through release, including follow-up as needed

• Listen attentively to customer concerns and evaluate vehicles to develop effective repair plans

• Recommend appropriate auto repairs and prepare accurate pricing quotes

• Coordinate with parts suppliers and technicians to ensure all necessary materials are available

• Keep customers informed with updates as work progresses

• Address detailed questions about services performed and pricing clearly and professionally

• Maintain organized customer records and files

• Schedule appointments and manage communications over the phone

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Other Duties

• Perform additional tasks as assigned, ready to adapt to new challenges

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Qualifications

• High School Diploma or GED required

• Valid driver’s license

• Ability to thrive in a fast-paced, demanding work environment

• Capable of working both independently and collaboratively within a team

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Why Join McCarthy Tire?

At McCarthy Tire, you're not just starting a job—you’re building a career with a company that values your growth, safety, and success.

• Strong safety culture & paid training – We invest in your safety and development from day one.
• Weekly pay – Get paid reliably and on time, every week.
• Medical, Vision, & Dental benefits – Comprehensive coverage to support you and your family.
• Paid holidays & PTO – Enjoy a healthy work-life balance with paid time off.
• Career growth & advancement opportunities – We promote from within and provide a clear path to grow your career.
• Supportive team environment – Work with professionals who care about your success.

👉Check out our full list of benefits: www.mccarthytire.com

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.