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Service Manager

Ready to accelerate your career while helping our customers move forward?

McCarthy Tire Service is seeking a Service Manager to oversee the daily operations of our commercial tire service department. This role is responsible for dispatching technicians, managing billing and work orders, coordinating schedules, and ensuring efficient day-to-day operations. Industrial tire and OTR tire experience is preferred.

Key Responsibilities

• Dispatch and schedule service technicians to meet customer needs.
• Manage billing, invoicing, and work order processing.
• Create, review, and close work orders accurately and timely.
• Ensure proper billing codes, customer information, and pricing are applied.
• Coordinate incoming service work with sales and operations teams.
• Manage technician schedules and overtime based on business demands.
• Assist with accounts payable, purchase orders, and service department documentation.
• Support inventory control, warehouse operations, and scrap tire disposal processes.
• Schedule maintenance for company vehicles and equipment.
• Resolve customer service issues and ensure customer satisfaction.
• Support employee onboarding, training coordination, and administrative functions.

Qualifications

• Previous experience in commercial tire, industrial tire, or OTR tire operations preferred.
• Dispatching, service coordination, billing, or operational management experience.
• Strong organizational, communication, and customer service skills.
• Proficient computer skills and experience with work order management systems.
• Ability to multitask and thrive in a fast-paced environment.

Why McCarthy Tire Service?

• Strong safety culture with paid training.
• Competitive pay and comprehensive benefits package.
• Medical, Dental, Vision, and Company-Paid Disability Insurance.
• Weekly pay and direct deposit.
• PTO and paid holidays.
• Career growth and advancement opportunities.
• Relocation opportunities within our growing organization.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.